Privacy Policy
Last updated: January 16, 2026
ONE REC (“we”, “us”, “our”) operates the website https://onerec.studio and related services (the “Services”), including the sale and distribution of digital products (audio plugins, digital content), as well as customer account management, order processing and support.
This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, purchase, or communicate with us.
In the event of any conflict between our Terms of Use and this Privacy Policy, this Policy shall prevail with respect to the collection, use and disclosure of your personal information.
1. Personal information we collect
When we use the term "personal information", we are referring to information that can be used to identify you, or that can reasonably be linked to you.
Depending on your use of the Services, we may collect:
a) Coordinates
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First and last name
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Billing/Shipping Address
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Phone number
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E-mail address
b) Payment and financial information
Payments are processed via service providers (e.g., Shopify Payments, Stripe, PayPal depending on configuration).
We do not directly store all credit card data. Service providers may process:
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Payment information
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Payment confirmation
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Transaction details
c) Account information
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Login credentials
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Account preferences and settings
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Purchase history and access to digital content
d) Browsing and usage data
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IP address
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Device and browser information
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Pages viewed, shopping cart, products viewed/purchased
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Cookie data and similar technologies
e) Communications
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Messages sent to support
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Responses and exchanges related to your account or your orders
2. Sources of data collection
We collect this information:
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Directly with you (account creation, ordering, support)
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Automatically via your browser (cookies, logs, analytics)
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Through our service providers (hosting, payment, support, email marketing, analytics)
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Through partners (if you accept certain integrations)
3. How we use your information
We use your personal information to:
a) Provide and manage the Services
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Create and manage your account
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Processing your orders and payments
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Provide access to digital products (download library)
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Manage customer support
b) Improve experience and safety
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Prevent fraud and secure transactions
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Detect abuse or malicious attempts
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Improve the site, performance and navigation
c) Marketing (if applicable)
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Send One Rec news emails (new plugins, updates, offers)
You can unsubscribe at any time via the link in our emails.
d) Legal obligations
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Comply with our accounting and tax obligations
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Responding to legal requests (authorities, legal proceedings)
4. How we disclose your information
We may share certain data with:
a) Shopify
Our services are hosted via Shopify. Shopify may process certain data to enable website operation, payment processing, customer accounts, and security.
You can view Shopify's policy here:
https://privacy.shopify.com/fr
b) Technical service providers
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Payment (e.g., Shopify Payments / Stripe / PayPal depending on configuration)
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Hosting and infrastructure
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Emailing (newsletter)
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Customer support (chat, tickets)
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Analytics (statistics and performance)
c) Legal obligations / protection
We may disclose information if necessary to:
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respect the law
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apply our conditions
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protect our rights, users or systems
We do not sell your personal data in the common sense of the term.
5. Cookies and similar technologies
We use cookies to:
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to operate the site
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remember your preferences
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analyze performance
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improve the experience
You can manage cookies via your browser settings.
6. Children's Data
Our services are not intended for children.
We do not knowingly collect personal information about minors.
7. Security and preservation
No security measure is perfect. We implement reasonable measures to protect your data.
We retain your information for as long as necessary to:
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provide the Services
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to comply with our legal obligations
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manage disputes and enforce our terms and conditions
8. Your rights
Depending on your place of residence (Switzerland, United Kingdom, EEA, etc.), you may have certain rights, including:
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access to your data
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correction
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removal
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opposition / limitation
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portability (in some cases)
To exercise your rights, contact us at: contact@onerec.studio
9. International Transfers
Shopify and certain service providers may process data outside your country (including EU/UK/US).
When necessary, recognized transfer mechanisms are used.
10. Modifications
We may update this Policy at any time.
The update date will be changed at the top of the page.
11. Contact
ONE REC LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
